Search in the box above, or choose an option below if you need additional help or need to contact us about something 🙂
I need to find out how to do something or how to troubleshoot an issue
Please search the knowledgebase to find the answer, you can do this using the search bar at the top of this page. As you type, relevant articles will be shown. We also monitor searches and where relevant, will add articles for things people are not finding answers to, and/or add in relevant search terms on existing articles to make them easier to find.
I need to book installation of new equipment
If you’ve received equipment that you’ve purchased from us and need to book the installation, please fill out the form below – for new EPoS units, please provide the machine name as per the setup guide. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.
I need a quotation for new equipment, software, or training, or to place an order for additional software licences or equipment
Our prices can be found on our main website here, where we also have an online store (for equipment only). If you need further information, please fill out the form below, giving us as much information as possible about what you need. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.
I have an accounts query
Please fill out the form below, giving us as much information as possible about your query. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.
I have a feature suggestion or request for something to be added to the knowledgebase
Please fill out the form below, giving us as much information as possible about what you would like us to add to our software/KB – we will let you know if it’s something we can do, and whether it would be chargeable or not. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.
I would like to buy or sell second-hand equipment
Please fill out the form below, letting us know the details of what you’d like to sell or buy, and we’ll try to match you up with one of our customers or find something for sale in on-line marketplaces on your behalf. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.
I have an urgent problem with software or equipment provided by Tengo Software, and can’t find an answer by searching
If you have a problem with tengoPOS, tengoCloud or tengoDC, or a piece of equipment supplied by Tengo Software, click here to go to our problem-solving wizard.
I need to contact Tengo about something else
Please fill out the form below, letting us know the details of what you need to contact us about. Please don’t use this form to raise urgent support requests, use the options above for urgent problems. Submissions through this form are not directed to the on-call support team and will be considered low-priority. Thanks!
Current software versions available to you:
tengoPOS v20.0.9 – tengoDC v10.1.18